Customer Loyalty System
Customer Loyalty Program
Customer loyalty means their constant desire to buy or deal with the brand frequently, Which resulted in the emergence and efforts they make to provide a service that provides quality and value in the form of a product or service to this customer
Lamy Beauty’s customer program: It is a program consisting of a mixed program between points and levels “layers” so that the customer is encouraged to earn a lot of points in order to obtain a purchase value and reach a certain level.
The customer will earn points from the store in several ways, the most important of which is purchasing from the website or application
Customer points earning table
| When registering on the site | Get 50 points |
| Shopping for every 100 riyals | Get 10 points |
How does the customer benefit from the points he has collected
When reaching 100 points, the customer is able to convert them into a purchase value equal to 100 riyals, and he has the right to keep the points and transfer them upon reaching any level of points. 200 or 300 etc.
Layers and Levels Program
This program is linked to points, and the customer moves from one level to another when obtaining a certain number of points or shopping for a certain amount, so that the amount is calculated in the customer’s account or the points upon receiving the request and not returning it
We will have four levels
- Bronze Client
- Silver Agent
- Golden Customer
- Premium Customer
How does the customer reach any level
| Bronze Client | Getting 200 points or a purchase value equal to two thousand riyals |
| Silver Agent | Getting 400 points or a purchase value equal to four thousand riyals |
| Golden Customer | Get 600 points or a purchase value equal to six thousand |
| Premium Customer | Getting 1000 points or a purchase value equal to ten thousand riyals or more |
The advantages the customer gets at each level
Bronze Customer
1- Get free delivery and shipment
2- Entry into the draw for makeup kits
3- Get gifts from Loveme Beauty
4- Get a purchase value of 200 riyals
Silver Customer
1- Get 3 free deliveries
2- Entering the draw for makeup kits and other electronic devices when a certain limit of customers is reached.
3- Get gifts from Loveme Beauty
4- Obtaining a purchase value of 200 riyals if the purchase value is used in the first level
or 400 is the sum of what was obtained from the two levels
Golden Customer
1- Get 5 free deliveries
2- Entering a draw for makeup kits, mobile phones, iPads, tablets, and other electronic devices, and drawing prizes worth up to 10,000 riyals upon reaching a certain number of customers.
3- Get gifts from Loveme Beauty
4- Get a purchase value of 200 riyals
Premium Customer
1- Get 7 free shipments
2- Entry into all the Lovey Beauty draws
3- Get gifts from Loveme Beauty
4- Get a purchase value of 400 riyals
When the customer reaches a certain level, a welcome message appears with the level’s logo
