Exchange / refund
What is the difference between return and exchange?
return:
• You can return any product that you are not satisfied with, except for those products that fall under the company’s privacy by not returning on the product page
For products that you return to us, you can get a refund on Lame Credit or by credit/debit card. In the event that you used Lafme balance when paying, you will refund the amount paid on Lafme balance, but in the event that you used a credit / debit card, you can refund the amount in the way you wish, whether through Lafme balance or by credit / debit card.
substitution:
• When creating a replacement process, you can exchange any product you ordered for another product (except for products that fall under the company’s privacy not to return on the product page)
How can I exchange/return a product I purchased?
At Loveme Beauty, we are pleased to follow the free exchange / return policy within the countries of Saudi Arabia. If the product is not identical to the product purchased from the site and included in the order invoice, he can return the product within 5 working days from the date of delivery.
Here are the steps you need to follow to request a Return:
Android/Website/iOS
Go to “My Account”.
Press Return
Click on “New Product to Return” and select the products you wish to return
Click “Continue” and enter your address and reason for the return
- The method may change according to the design of the site Click on “Continue” and enter your address and reason for the return. You must also specify if you would like to return the amount paid via Lamy Beauty balance, credit card or direct debit card (only if you paid for these products using a credit / direct debit card). A representative of the shipping company will come to receive the products to be returned within 3 days After receiving the products from you, we will work to return the amount as an electronic credit to your Loveme Beauty account within 48 days in the Kingdom of Saudi Arabia. , In the event that the payment was made using a mada debit card / credit card (only for Saudi Arabia customers), you can return the product / products to Loveme Beauty and the refund amount will be deposited as a balance in your Loveme Beauty wallet. Here are the steps to follow if you are unable to create a return request: The return/exchange process in the return/exchange process in Saudi Arabia At Loveme Beauty, we are proud to offer a system that provides our customers with complete comfort to retrieve the required products. If the product does not match the product that was purchased from the site and is included in the order invoice, the product can be returned within 5 working days from the date of delivery. We will issue a return policy valid for 7 days and send it in an attached receipt to the customer via email The customer must contact the representative of the shipping company in which the product was shipped to him and arrange an appointment to collect the products, as the attached file must be printed and provided to the representative during collection. We ask you to obtain the reservation number from the shipping company so that you can follow up on the return process from us, or you can go to the nearest branch of the shipping company and provide them with the return policy number with the products to be returned. After delivering the products, we will transfer the paid value to your account as an electronic balance within 3 days, or refund the amount to the credit card that was purchased, and you can buy with electronic balance from the same product or any product you want. Rules and conditions for return/exchange: 1- The product must be returned within 5 days of receiving the order. 2- The product must be in good condition, unused, and with the brand sticker. 3- The product must be returned with the original branded box that was sent to you. Unfortunately, it is our policy not to return some products. Therefore, we recommend that you read the product description well before purchasing it.
